Refunds
Any money paid to this website is paid to the business and therefore not tax exempt. Due to the nature of this site, all of our sales are final and we are not in a position to provide refunds. If you are not happy with your purchase, please reach out to us at https://www.totheheightsministry.com/contact so that we can arrange a return of funds if it was in error.
Returns
If the purchaser and seller agree that a return is warranted, we will provide a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).Please allow 6-8 weeks for your return to be processed. To The Heights Ministry will not issue refunds for products purchased through other entities, such as distributors or retail partners that utilized drop-shipping. The drop-ship company will have a refunds and return policy that will be much speedier and easy than To The Heights Ministry.Returned items must be delivered in accordance with the refunds and return policy of the 3rd party entity from which the item was purchased in unused, original packaging. Many sellers offer 'Free Return' service if they have a 'Free Return' icon on their item details page. With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition - complete with the original packaging, tags, etc.It's easy and fast:1) Get the return code or label2) Wait for door-to-door pickup service or take your package to the designated service point3) Wait for the local warehouse to confirm receipt of your returned package*Remember to select 'Return Goods' while opening the dispute. FastRefund will be made to you once the 3rd party confirms receipt of your returned parcel which meet the conditions for reimbursement.Items will be processed at a local warehouse, instead of being sent back to the seller's country of origin (eg China).Service ScopeNot all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.In addition, not all products on our 3rd party websites include the Free Return service. The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.Return Shipment FeeReturning packages via a designated local return service point or via a door-to-door pickup service is free if offered from 3rd party shipping service.Note: You can only enjoy one-time free local return for one order with many 3rd party shipping (check their returns and shipping policies). If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.If the condition the item is different than they were received upon return, they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.Shipping If you are applying and paying to be a contributing author to To The Heights Ministry LLC, we will not ship books or items anywhere outside the USA or APO addresses unless previously discussed and coordinated with To The Heights Ministry LLC to determine shipping, packaging, and other related costs.
Statutory Rights
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. (please note that in case of return, the buyer must bear the cost of returning the products to the seller).
